CANCELLATION POLICY

Cancellation & No-Show Policy

I only see one client at a time, and every appointment is time set aside exclusively for you. This policy exists so I can keep offering that kind of personal care to everyone on my schedule.

By booking an appointment, you agree to the terms below.

Notice Required
I require at least 24 hours notice to cancel or reschedule. You can do this through the online booking portal, by text, or by phone. A confirmation of your cancellation or reschedule will be provided; verbal notice alone is not sufficient.

Late Cancellations
Any cancellation made within 24 hours of your appointment time is considered a late cancellation and will be charged a $50 fee, regardless of the reason.

No-Shows
Missing your appointment without any notice is considered a no-show and will be charged a $50 fee. After two no-shows, I reserve the right to require prepayment for all future appointments or to decline future bookings altogether.

Free Consultations

Free consultations are offered as a courtesy and reserve time on my schedule just like any paid appointment. If you no-show a free consultation without notice, a $50 no-show fee will apply. This fee must be paid before any future appointment, including a rescheduled consultation, can be booked.

Late Arrivals
Arriving more than 10 minutes late may be treated as a no-show at my discretion, since it may not leave enough time to safely and effectively complete your treatment.

Payment of Fees
By booking, you authorize these fees to be charged to the card on file. If no card is on file, the fee must be paid before any future appointment can be scheduled. These fees reflect the value of reserved time, not the cost of treatment, and apply whether or not treatment was received.

Illness or Skin Reactions

If you're feeling unwell or notice any skin irritation, infection, or unusual reaction near the treatment area, please contact me before your appointment. These situations are evaluated individually and may be treated as an exception rather than a late cancellation, at my discretion.

Exceptions
Exceptions for documented medical emergencies or extraordinary circumstances may be granted at my sole discretion. Requesting an exception does not guarantee one will be given.

Disputes
Any questions or concerns about a charge under this policy should be directed to me directly within 7 days so we can resolve it together. This policy is provided to you in writing at intake and again at time of booking.